All orders are dispatched from France.

Successful orders will be processed within 2 business days of your order being placed.

• Please allow an additional 2 - 3 days for your order to be dispatched during holiday and sale periods.

You will receive an email with your tracking information once your order has been shipped.

If you require any further information, please read our Shipping Details below, or contact us at contact@akvostudio.com

Delivery fees & estimated times are as follows:

France (Metropolitan)
Express delivery: €15 (complimentary from €250) — 1–2 business days
Standard delivery: €10 — 2–4 business days

European Union
Standard delivery: €20 (complimentary from €250) — 2–6 business days

UK, Norway, Iceland, Switzerland & Serbia
Standard delivery: €25 (complimentary from €250) — 3–6 business days

Rest of the World
Standard delivery: €35 (complimentary from €350) — 3–10 business days

Orders are prepared and dispatched from France within 1–2 business days. Delivery times are indicative and may vary slightly depending on destination. For deliveries outside the EU, customs duties or taxes may apply.

We want you to be fully satisfied with your AKVO purchase.

If you wish to return an item, please contact us at support@akvostudio.com within fourteen (14) days of delivery to request a return. Once your request has been reviewed and accepted, you will receive instructions on how to return your item.

Refunds
Refunds are processed within 2–3 business days of receiving your return. Please allow an additional 1–2 business days during peak periods.

Faulty or Incorrect Items
If you have received a defective or incorrect item, please contact us at support@akvostudio.com with your order number, along with photographs and details of the issue.

Return Conditions
Items must be returned to our warehouse in France and meet the following conditions: the return request has been approved by AKVO; items must be unworn, in original condition, with tags and free of any marks; original packaging must be included, including the shoe fillers, shoe sheath and dust bags. AKVO reserves the right to refuse returns that do not comply with these conditions.

Shipping
Return shipping labels can be provided upon request. The cost of the label will be deducted from the refund. In the case of a defective or incorrect item, AKVO will cover all shipping costs related to the return. We recommend using the provided label where possible. AKVO is not responsible for items lost in transit when alternative shipping methods are used.

Exchanges are available for size adjustments and in the case of defective or incorrect items.

To request an exchange, please contact us at support@akvostudio.com within fourteen (14) days of delivery, including your order number and any relevant details.

Once your request has been reviewed and accepted, you will be provided with return instructions. Exchanges are subject to product availability.

Items returned for exchange must meet the return conditions outlined above.

For size exchanges, return shipping costs are the responsibility of the customer. Once the item has been received, the replacement pair will be shipped at no additional cost.

In the case of a defective or incorrect item, AKVO will cover all shipping costs related to the return and exchange.

For changes of style or colour, we recommend initiating a return and placing a new order.

Your sandals may feel snug at first, this is intentional. The natural woven yarn will gently stretch and mould to your foot, like breaking in leather or denim, for a personalised fit.